Last Updated: 20 November 2025

1. Shipping Locations

• We ship within the United States and to select international locations.
• Some products may have shipping restrictions based on local regulations.
• We reserve the right to refuse shipments to certain addresses.

2. Processing Time

• Orders are typically processed within 1 to 3 business days.
• Processing may be delayed during high volume periods or holidays.
• Custom synthesis orders may require additional processing time.

3. Shipping Methods and Times

Domestic (USA):

• Standard Shipping: 3 to 7 business days.
• Expedited Shipping: 2 to 3 business days.
• Overnight Shipping: 1 business day.

International:

• Standard International: 7 to 21 business days.
• Expedited International: 3 to 7 business days.
• Times vary by destination and customs processing.

4. Shipping Costs

• Calculated at checkout based on weight, dimensions, and destination.
• Free shipping may be available for orders over a specified amount.
• Cold chain shipping may incur additional fees.

5. Package Handling

• Temperature sensitive products are shipped with appropriate cold packs or dry ice.
• Packages are discreetly labeled with no product information visible.
• Signature confirmation may be required for high value orders.

6. Tracking

• Tracking information is provided via email once shipped.
• Track your order at retaresearch.com or through the carrier’s website.

7. Delivery Issues

• We are not responsible for delays caused by carriers, weather, or customs.
• Risk of loss transfers upon delivery to the carrier.
• Contact the carrier directly for delivery concerns.

8. International Shipping

• Customers are responsible for all customs duties, taxes, and fees.
• Products must comply with destination country regulations.
• We are not responsible for packages seized by customs.
• Delivery times are estimates and not guaranteed.

9. Address Accuracy

• Ensure the shipping address is complete and accurate.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Address changes after shipment may not be possible.

10. Refused or Undeliverable Packages

• Customers are responsible for shipping costs on refused deliveries.
• Packages returned as undeliverable will not be automatically reshipped.
• Contact us to arrange reshipment. Additional fees may apply.

11. Contact

For shipping questions, contact us at: info@retaresearch.com